Skip to content Medical Room International operates multiple websites across various domains, including but not limited to Medcialroom.co, collectively referred to as “Medicalroom.co” Our Privacy Policy applies uniformly across all of our online platforms.
At Medical room, we are committed to safeguarding your privacy and ensuring a high standard of data protection. In this policy, we outline how we collect and use your personal information, as well as your rights and how you can exercise them. We encourage you to review and understand our privacy policy to ensure you feel confident in how your personal data is handled. If you have any questions, please don’t hesitate to contact us.
Personal data refers to any information that can be directly or indirectly linked to an identifiable living individual. This includes, for example, images and audio recordings that are processed on a computer, even if no names are explicitly mentioned. Encrypted data and various forms of electronic identities (such as IP addresses) are also considered personal data if they can be connected to a specific person.
Personal data processing encompasses any action taken with personal data. This includes, but is not limited to, collection, recording, organization, structuring, storage, processing, transfer, and deletion, whether done automatically or manually.
Medical room is responsible for the processing of personal data on behalf of the company.
By accepting this policy on our website during the purchase or submission of information, you consent to the processing of your personal data as described below.
We process the personal information you provide when placing an order, registering for tests, or through cookies that you have approved. The personal data we collect includes your name, gender, age, email address, purchase, payment, and order history, payment method, delivery address, IP address, and telephone number.
As a customer, you have the right to cancel your appointment free of charge up to 24 hours before the scheduled date and time. This right applies only if no part of the service has been delivered or initiated (i.e., the blood draw or home visit has not taken place).
Cancellations made within 24 hours of the scheduled appointment will incur a cancellation fee of £50. This fee will either be deducted from your refund amount or charged separately if payment has not yet been processed.
We kindly ask that you notify us as early as possible if you wish to cancel or reschedule your appointment to help us manage resources effectively.
To exercise your right of withdrawal, please contact us at Reception@medicalroom.co.uk for further instructions. If the service has been scheduled but not yet performed, we will be happy to assist with the cancellation. Please note that once the service is provided (i.e., once the blood draw or home visit has taken place), the right of withdrawal will no longer apply.
If the service is cancelled in accordance with the right of withdrawal and has not yet been provided, you will receive a full refund. If any costs were incurred to prepare for the appointment or home visit, such as processing fees or equipment preparation, we may reduce the refund amount to cover those costs.
In the event of a right of withdrawal, your refund will be processed within 30 days from the date of cancellation confirmation.
Should you receive any inaccurate blood test reports, kindly contact Reception@medicalroom.co.uk at your earliest convenience, and we will be happy to assist you.
Dispute Resolution
In the event of a dispute, we follow the recommendations of the General Complaints Board to ensure a fair and transparent resolution process.
The personal information you provide in connection with your purchase is stored for the purpose of fulfilling our contractual obligations regarding the products or services provided. In accordance with the Personal Data Protection Act, you have the right to access the information we have on record about you. Should you find any information to be incorrect, please contact us at reception@medicalroom.co.uk , and we will promptly correct or delete it.
If you have subscribed to receive our newsletters, we will process your personal data in order to send you relevant updates and information about our business.
Medical Room reserves the right to adjust pricing as needed and is not liable for any errors that may occur due to the laboratory used for sampling and analysis.
Additionally, Medical Room retains the right to make corrections to any inaccuracies in product information.
Medical room provides top-quality services and the ability to compare your tests over time.
Medical Room offers a variety of diagnostic blood tests, available at home or in-clinic with professional nurses. trusted by over 5.000 clients per month.
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